The 16th Int'l Conference on Management and Service Science(MASS 2026)

Organized By

Academic Communications

Conference Highlights

The 16th Int'l Conference on Management and Service Science (MASS 2026) will be held during July 20-22, 2026 in Chengdu, China. You are invited to submit papers and participate in our academic exchange.

Topics: The conference is soliciting state-of-the-art research papers in the following areas of interest:
Artificial Intelligence in Service Management
Service Innovation and Design
Digital Transformation in Service Industries
Sustainable Service Management
Human-Centered Service Design
Service Quality and Customer Satisfaction
Data-Driven Management
Cloud Computing for Service Delivery
Servitization of Manufacturing
Crisis Management in Services
E-commerce and Online Services
E-Government
Customer Relationship Management (CRM)
Robotics and Automation in Services
Supply Chain Management in Services
Employee Experience and Engagement
Service Operations Management
Omnichannel Service Delivery
Social Media in Service Management
Ethical and Inclusive Service Practices
Knowledge Management in Services
Blockchain in Service Management
Gig Economy and On-Demand Services
Experience Economy
Virtual Reality (VR) and Augmented Reality (AR) in Services
Cybersecurity in Service Management

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