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Start Date
23rd April 2026
End Date
23rd April 2026
Abstract Deadline
23rd April 2026
Location
Official Website
Organizer
Global Insight Conferences
Contact Person
Callin Klopper
About This Conference
This one-day conference brings together senior loyalty, CRM and retention leaders for a focused, practical exploration of what drives long-term customer value.
Featuring real-world case studies from Matalan, Virgin Active, Openreach, Aviva, BBC Studios, TUI, Secret Escapes and Costa Coffee, the agenda covers AI-powered personalisation, friction-free journeys, omni-channel content, ethical data use and feedback-led CX design.
Three interactive panels and discussion-led sessions ensure delegates leave with clear, deployable tactics to strengthen retention and lifetime value
Additional Details
Keywords
customer loyalty conference 2026
CRM retention event London
AI personalisation customer journeys
omni-channel loyalty programme strategies
customer data insight targeting
CX lifecycle engagement
retention strategy conference
customer trust privacy governance
loyalty ROI measurement
ethical AI customer experience
Venue & Location
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