Advanced Customer Loyalty & Retention Conference 2026

23 April 2026 · London, England, United Kingdom · Conference · 249 views

This conference has finished. It ended on 23 April 2026. See upcoming events in United Kingdom.

Conference details

About this conference

This one-day conference brings together senior loyalty, CRM and retention leaders for a focused, practical exploration of what drives long-term customer value.

Featuring real-world case studies from Matalan, Virgin Active, Openreach, Aviva, BBC Studios, TUI, Secret Escapes and Costa Coffee, the agenda covers AI-powered personalisation, friction-free journeys, omni-channel content, ethical data use and feedback-led CX design.

Three interactive panels and discussion-led sessions ensure delegates leave with clear, deployable tactics to strengthen retention and lifetime value

Getting there

London, England, United Kingdom. Open in Google Maps

Details are supplied by the organiser or collected from public sources. Confirm dates, fees and submission requirements on the official site before you travel or pay. No conference can guarantee Scopus or Web of Science indexing in advance — proceedings are assessed after publication. How to spot a predatory conference.

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