The 2nd Annual Customer Experience Conference Manchester

About this conference

The 2nd Annual Customer Experience Conference Manchester brings together senior customer experience, service, insight, digital, data and journey design leaders for one focused day of industry-led insight.

Taking place on 12 November 2026 at Manchester Marriott Hotel Piccadilly, this one-day conference and networking exhibition explores the technologies, strategies and human factors shaping stronger customer experiences.

With 20+ senior CX leaders sharing practical insight across AI, personalisation, journey design, customer intelligence, employee experience, behavioural science and measurement, attendees will gain actionable ideas to deepen engagement, strengthen loyalty and connect customer experience improvements to commercial growth.

View the full agenda: https://thecustomerconference.com/view-the-programme-manchester

Key Areas Covered:
• Practical AI applications in customer experience
• Balancing automation with empathy and human connection
• Voice of the customer and personalisation
• Seamless omnichannel customer journeys
• Behavioural science and customer decision-making
• Employee experience and frontline team development
• Customer expectations in 2026
• Customer data and predictive insight
• Measuring the value and impact of CX
• Linking customer experience to retention and growth

Discounts:
Book your place with the code “CXMC200” to receive a £200 discount off the standard rate *
Group discounts available *
*Please note: Discounts apply to brands only, not agencies and suppliers and cannot be used in conjunction with any other discounts, including earlybird offers.

Contact Details:
Phone: +44 (0)20 3479 2299
Website/Booking Link: https://thecustomerconference.com/
Event Contact Email: info@thecustomerconference.com
Press & media: Callin Klopper – callin@gicconferences.com

Getting there

Manchester Marriot Piccadilly, 91 London Road, Manchester, M1 2PG, Wales, United Kingdom. Open in Google Maps