2027 INFORMS Conference on Service Science

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Global Ecosystems Empowered through AI and Digitalization     Paris, the capital of France, sits along the winding Seine River.

Global Ecosystems Empowered through AI and Digitalization
Paris , the capital of France, sits along the winding Seine River. Known as the “City of Light,” it has long served as a global center for art, fashion, gastronomy, and philosophy. Its distinct architectural landscape seamlessly blends medieval history with 19th-century Haussmannian boulevards, framed by iconic landmarks like the Eiffel Tower, the Louvre Museum, and Notre-Dame Cathedral.
Beyond its historic monuments, Paris thrives as an evolving metropolis. Vibrant neighborhoods—from the bohemian streets of Montmartre to the boutique-lined alleys of Le Marais—offer rich cultural encounters at every turn. Sidewalk café culture remains central to daily life, inviting locals and visitors to pause and observe the city’s rhythm. Today, Paris balances its deep historic roots with forward-looking urban development and technological innovation, cementing its status as one of the world’s most enduring and dynamic cultural capitals.
The 2027 INFORMS Conference on Service Science (ICSS 2027) brings together an international community of researchers, educators, industry practitioners, and policymakers to advance the frontiers of Service Science Research, Education, and Practice.
With the rapid acceleration of AI innovations—spanning generative models and autonomous, agentic AI systems – we are witnessing a profound, systemic digital transformation. These emerging technologies enable hyper-personalized services, autonomous decision-making, and hyperautomation across all facets of business and society. Digitalization and AI are redefining operational efficiency, innovation paradigms, and human-machine collaboration in both organizational ecosystems and daily life.